Frequently Asked Questions (FAQ)

Welcome the to Frequently Asked Questions (FAQ) section of this web site. Here we provide explanations of the most interesting and frequently asked questions surrounding OILMEDIC's services.

Please click on a question to view its answer...

1. I am buying a car with 50,000 or more miles on the odometer. I would like to make sure that the car is in good shape. If I'm having a local mechanic and/or inspection service look it over, why do I need laboratory testing?

2. What happens if OilMedic’s basic analysis is not conclusive? How do I get my questions answered?

3. How can I tell if the results are not conclusive?

4. You are very clear on how to sample the engine and automatic transmission oils, but how do you sample the All Wheel Drive (AWD) transfer case?

5. Can I get the analyses done faster? I am purchasing a vehicle and the owner/dealer does not want to wait!

If you don't see your question, please let us help by contacting us! You can also call OilMedic's Customer Service Department at 412-874-8670.

1. I am buying a car with 50,000 or more miles on the odometer. I would like to make sure that the car is in good shape. If I’m having a local mechanic and/or inspection service look it over, why do I need laboratory testing?

When purchasing any used vehicle, it is impossible to determine the degree of care that the former owner paid to the automobile. More and more often, vehicles on the used car lot are lease expirations, car rental company returns or other such sources of automobiles. The used car people than purchase these vehicles at auctions or via other agreements. Unfortunately, there is no way that the dealer can determine the quality of care that the vehicle has been given. Although the rental car companies have an excellent history of maintaining their vehicles, they cannot verify the care and patience that their customers have given to the vehicle. Even if you buy from a private owner, historically one of the most positive means of purchasing a used vehicle offers the vehicle for sale, you still cannot be sure. By sampling the engine and transmission oils of the vehicle, OilMedic can at least tell you the condition of the engine and automatic transmission.

We always recommend the basic level of analysis, since we assume that the vehicle at least appears to be a good purchase. But, what if the price is too low? What if you have some other concerns? In the past, and most often now, we would recommend that you find another vehicle. But, what if it is exactly what you wanted. What if the price is too low to pass it up? Again, our basic analysis will give you most of the answers that you need to help make your decision.

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2. What happens if the OilMedic basic analysis is not conclusive? How do I get my questions answered?

On occasion, the results of the basic analysis are not conclusive. This can occur with an automobile for many reasons too numerous to discuss here. OilMedic retains your sample for at least two weeks after your analysis is reported. If you need additional tests conducted on the engine, we can provide either an extended or premium analysis of your sample for the difference in price between the levels of analysis.

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3. How can I tell if the results are not conclusive?

The results of the basic analysis are just as we named it: basic. They provide an excellent level of information for many of the engines and transmissions that are out on the street. But there are times that the basic set of tests are not conclusive, or more likely, conflict with the visual appearance of the automobile. You can tell that your results are inconclusive if the test report indicates:

1. That the results are inconclusive,
2. That the results of the tests are not within the generally accepted norms for your engine or transmission,
3. That the test results appear to conflict with the known or assumed condition of the vehicle.

Unfortunately, there are many engines and/or transmissions that operate well while having oil components that are outside of the norm. This can be compared to patients whose blood test results report that they are dead. This happens in oil testing also. Then, what do you do?

1. Have either the Extended or Premium analysis conducted on the sample(s),
2. E-mail us for additional information relative to your test results. We will get back to you within 24 hours.
3. Call us.

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4. You are very clear on how to sample the engine and automatic transmission oils, but how do you sample the All Wheel Drive (AWD) transfer case?

Unfortunately, the transfer case does not have a dipstick. Samples from the AWD transfer case must be collected by a mechanic.

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5. Can I get the analyses done faster? I am purchasing a vehicle and the owner/dealer does not want to wait!

You can Overnight Mail the sample to our laboratory using the same information on the label provided, but this is an additional cost that you will incur directly. Again, the test data will be e-mailed to you within 48 hours of the sample receipt.

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